Thank you for shopping with us. We value your trust and strive to provide high-quality products and excellent service. Please read our Return & Refund Policy carefully.

1. Return Eligibility

You may request a return if:

· The product received is damaged or defective
· You received the wrong product
· The item is missing parts or accessories
· The product is unused and in original packaging

2. Return Request Time

· Customers must request a return within 7 days of receiving the order.

3. Non-Returnable Items

The following items may not be eligible for return:

· Used products
· Customized or special-order items
· Products damaged due to misuse
· Disposable or hygiene-related medical products (if opened)

4. Refund Process

Once your returned product is received and inspected:

· Approved refunds will be processed within 5–7 business days
· Refunds will be credited to the original payment method or bank account
· In some cases, store credit or replacement may be offered

5. Replacement Policy

If the product is damaged, defective, or incorrect, we may provide:

· Product replacement
· Exchange
· Partial or full refund

6. Cancellation Policy

· Orders can be cancelled before shipping. Once the order is shipped, cancellation may not be possible.

7. Shipping Charges

· Return shipping charges may be borne by the customer unless the mistake is from our side
· Original shipping charges are non-refundable in most cases

8. How to Request a Return

To request a return or refund, contact us with:

· Order Number
· Product Photos (if damaged)
· Reason for return

9. Contact Us

For return or refund support, contact us:

Email: vijaycardio@gmail.com, vijaysurgicals2026@gmail.com
Phone/WhatsApp: +91 8005886376, 9116020145