1. Order Processing Time
1) Orders are usually processed within 1–3 business days
2) Orders placed on Sundays or public holidays will be processed on the next working day
2. Shipping Time
Estimated delivery time:
1) Standard Delivery: 3–7 business days.
2) Remote areas may take additional time depending on courier availability.
3) Delivery times may vary during festivals, sales, or unexpected situations.
3. Shipping Charges
Thank you for shopping with us. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully.
1) Shipping charges are calculated at checkout based on location and order size
2) Free shipping may be available on selected products or minimum order values
4. Order Tracking
Once your order is shipped, you will receive:
1) Tracking ID
2) Courier partner details
3) Shipping confirmation via Email or WhatsApp
5. Delivery Partners
We work with trusted courier and logistics partners to ensure safe and timely delivery.
6. Delayed or Failed Deliveries
Delivery may be delayed due to:
1) Incorrect shipping address
2) Weather conditions
3) Courier service issues
4) Public holidays or emergencies
(If your package is delayed, please contact our support team.)
7. Damaged Package
If you receive a damaged package:
1) Take clear photos immediately
2) Contact us within 24 hours of delivery
3) Do not use the damaged product before reporting